WELCOME TO PARTNERS ON-LINE STORE CONTACT INFO: Partners for Livable Communities 1429 21st ST NW Washington, DC 20036 (202) 887-5990 livability@livable.com Ordering Information For orders in the continental US, please allow 7-10 business days for delivery. We ship orders via UPS ground in the continental US, UPS 2nd Day to Alaska and Hawaii, and via USPS Air to International and Canadian Addresses. For international and Canadian orders, please allow 3-5 business days for delivery. For customer service, please call 202.887.5990 or e-mail jbulluck@livable.com RUSH ORDERS: If you would like your order sent to you overnight/express, there will be an additional $20.00 rush order fee. Orders received by 1:00PM EST will ship that same day, Monday through Friday. This charge is in addition to the regular shipping & handling fee. To place a rush order, please call 202.887.5990 or e-mail jbulluck@livable.com. Partners for Livable Communities requires prepayment on all orders. If you would prefer to pay by check, please send order details (title, order number, quantity, and price) and a check in US dollars for total amount PLUS shipping and handling (see charts below) made payable to Partners for Livable Communities to: Partners for Livable Communities 1429 21st St NW Washington, DC 20036 You may fax credit card orders to: 202.466.4845 Damaged Items: Returns requests for damaged items must be made within one week of receipt of shipment. Partners for Livable Communities only accepts returns on damaged items. Call customer service at 202.887.5990 to authorize return. Claims for shorts or misshipments must be made within one week of receipt of shipment. For customer service, call 202.887.5990 SHIPPING CHARGES SURCHARGE FOR INTERNATIONAL ORDERS In addition to the shipping charges listed above, there is a $20.00 surcharge for international orders (will ship via USPS). If you request an international rush order, your credit card will be charged an additional $25.00. Please contact our offices via phone or email for additional prices or questions on ship rates.